top of page

Refund Policy

A Legal Disclaimer 

1. Returns

 

 

We accept returns on unworn, unwashed, undamaged items with original tags within 14 days of delivery.

 

  • Customer is responsible for return shipping costs unless the item arrived damaged or incorrect.

  • Email [yourbusiness@email.com] to initiate a return. Please include your order number and reason for return.

 

 

 

 

 

2. Refunds

 

 

Once we receive and inspect your returned item, we will notify you by email.

 

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable.

 

 

 

 

 

3. Exchanges

 

 

We do not offer traditional exchanges. If you need a different size or color, please return your item and place a new order.

 

 

 

 

4. Damaged or Incorrect Items

 

 

If you receive a defective or wrong item, contact us within 3 days of delivery with photos and order details. We will replace or refund as appropriate at no extra cost to you.

 

 

 

 

5. Final Sale Items

 

 

Items marked “Final Sale” or purchased during a clearance event cannot be returned or refunded.

 

 

 

If you have any questions, contact us at:

📧 Email: HouseBabeCosmetics.com

Refund Policy - the basics

We want you to love your loungewear! If something isn’t right, here’s what you need to know:

 

 

✅ Eligible Returns

 

 

  • Items must be unworn, unwashed, and in original condition

  • Must include all original tags and packaging

  • Return must be requested within 14 days of delivery

 

 

 

🚫 Non-Returnable Items

 

 

  • Items marked Final Sale

  • Gift cards

  • Worn or damaged items

  • Items returned after 14 days

 

 

 

🔁 How to Start a Return

 

 

  1. Email us at [your email] with your order number and reason for return

  2. We’ll send return instructions if your item qualifies

  3. Return shipping is the customer’s responsibility (unless the item was damaged or incorrect)

 

 

 

💸 Refunds

 

 

  • Once your return is approved and received, we’ll issue a refund to your original payment method within 5–10 business days

  • Shipping fees are non-refundable

 

 

 

💥 Damaged or Wrong Items

 

 

Contact us within 3 days of delivery with a photo and your order number—we’ll take care of it.

What to include in the Refund Policy

✅ 

1. Eligibility Criteria

 

 

Clarify what items are returnable. For example:

 

  • Unworn, unwashed items

  • Original tags and packaging required

  • Within a specific time frame (e.g., 14 days from delivery)

 

 

 

 

 

🚫 

2. Non-Returnable Items

 

 

List what cannot be returned or refunded:

 

  • Final sale or clearance items

  • Gift cards

  • Worn, used, or damaged items

  • Items returned outside the return window

 

 

 

 

 

📦 

3. Return Process

 

 

Provide step-by-step instructions:

 

  • How to initiate a return (email, portal, or contact form)

  • What information to provide (order number, item, reason)

  • Whether you offer return labels or if the customer pays for shipping

 

 

 

 

 

💸 

4. Refunds

 

 

Cover what happens after you receive the return:

 

  • How long refunds take (e.g., 5–10 business days)

  • If refunds go back to the original payment method only

  • That shipping charges are non-refundable (if applicable)

 

 

 

 

 

🔁 

5. Exchanges

 

 

State your policy on exchanges:

 

  • Whether you accept them

  • If you require customers to return and reorder instead

  • How to request an exchange if available

 

 

 

 

 

💥 

6. Damaged/Incorrect Items

 

 

Outline what customers should do if there’s an issue:

 

  • Contact you within a specific time frame (e.g., 3 days)

  • Submit photos for proof

  • Whether you cover shipping for replacement items

 

 

 

 

 

⏳ 

7. Processing Time

 

 

Give customers a realistic expectation for:

 

  • When their return will be processed

  • When they’ll receive a refund or exchange

 

 

 

 

 

🌍 

8. International Returns (if applicable)

 

 

If you ship internationally:

 

  • Mention if international customers are responsible for customs or return shipping

  • Clarify if returns are accepted from all countries

 

 

 

 

 

✨ Optional Add-ons:

 

 

  • Holiday return extension

  • Restocking fees (if applicable)

  • Store credit options

bottom of page